Booking Terms & Conditions
Version 1.2 · 2026-08-25 · EN canonical draft. Property and launch-jurisdiction professional review is required before live use; translations are served only while version-locked to this text.
1. Who you contract with
Your accommodation contract is with the campground, not with CampsiteOS. CampsiteOS operates the booking system on the campground's behalf. Payments are collected into the campground's own payment account.
2. Prices
The checkout identifies what is included in the online total. VAT and every mandatory CampsiteOS-calculated charge are included. A property may instead use an owner/accountant-approved manual, pay-at-property or external local-tax path; in that case the checkout says that the local amount is not included and who will confirm and collect it. CampsiteOS never inserts an unreviewed zero. No CampsiteOS booking fee is added after the confirmed checkout total (Omnibus Directive price-transparency posture).
3. No 14-day withdrawal right — and what applies instead
Under Art. 16(l) of Directive 2011/83/EU (Consumer Rights Directive), accommodation booked for specific dates is exempt from the 14-day withdrawal right that applies to most online purchases. Instead, the campground's cancellation policy shown at checkout applies. It is stated in refund tiers (e.g. "100% refund until 30 days before arrival, 50% until 14 days, none after") and is applied exactly as displayed at the time you booked — later policy changes never affect an existing booking.
4. Deposits and balance
Where the campground uses deposits, the checkout states the deposit amount, payment schedule and whether a later balance is charged automatically or paid through a secure link/at the property. Received deposits and later balances have their own numbered advance/final document chain or the campground's approved external fiscal-document workflow. If an automatic charge fails you receive a secure payment link; the booking may be treated under the displayed cancellation policy if the balance remains unpaid at arrival.
5. Changes by you
You may change dates or party through your booking page, subject to availability and the same rate rules as a new booking (your original discount conditions are honored). Price differences are charged or refunded; documents are corrected with credit notes, never edited.
6. Damage deposits
Some accommodations require a refundable damage pre-authorization at check-in. Card holds expire after roughly 7 days and are released at check-out unless damage is recorded; any capture is itemized.
7. Behaviour, house rules, liability
The campground's house rules (quiet hours, pets, vehicles) shown on its page form part of the contract. Statutory liability rules apply; nothing here limits liability that cannot lawfully be limited.
8. Guest registration
Where national law requires guest registration you must supply accurate identity data for your party before or at check-in. Data handling is described in the Privacy Policy.
Founding-Partner Addendum (operators)
Commercial draft for individually accepted founding-partner offers.
- Subscription discount: −50% for 12 months from go-live.
- After 12 months: the then-current list price, locked for the lifetime of the subscription (no future list-price increases apply to you).
- The offer applies only when the operator's signed order identifies it. The billing record must match that order before live charging; this public draft does not by itself create a subscription.